Khela BD Privacy Policy — Your Data Is Fully Protected

Khela BD (hereinafter referred to as "we", "us", or "the Platform") is khelabd.biz— an online betting and gaming platform. This Privacy Policy ("Policy") governs how your personal data is managed.

This policy applies to the following:

• For users of the Khela BD website and mobile application.
• Anyone who has registered or is interested in registering an account with Khela BD.
• Users who have contacted our customer support.
• Users who have participated in our promotional activities.

By using this page or creating an account, you agree to this privacy policy. If you do not agree, please refrain from using our platform.

Khela BD collects only the information necessary to operate our services. We never collect data beyond what is required. A detailed breakdown is provided below:

Khela BD uses your information only for specific, legitimate purposes — never for anything beyond what you've consented to. Below are all the reasons we process your data under our privacy policy:

• Account Management: Registration, login, password recovery, and account verification.
• Transaction processing: Processing deposits, handling withdrawals, and crediting bonuses.
• Customer Service: Prompt resolution of your complaints and queries.
• Security assurance: Prevention of fraud, hacking, and unauthorized access.
• Legal obligation: Compliance with KYC and AML regulations.
• Service Improvement: Analytics to improve user experience.
• Relevant Advertising: Sending personalized offers and promotions based on your preferences (you can opt out at any time).

Khela BD never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Provider: Authorised third-party service providers for identity verification.
• Legal authorities: In response to lawful requests from government authorities under Bangladesh law.
• Technology partners: Server hosting and cybersecurity service providers — bound by strict confidentiality agreements.

We have strict data protection agreements in place with every third-party partner. They may only use your data for the specific purpose agreed upon and are not permitted to share it with any other party.

The Khela BD website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us recognize you and improve our services.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

Khela BD does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account information: For up to 5 years during the active account period and after closure.
• Transaction records: 7 years, as required by financial regulations.
• KYC Documents: For up to 5 years after account closure.
• Customer Support Records: 2 years from the date of resolution.
• Usage Logs: Automatically deleted after 90 days.

Once the retention period expires, your data is securely deleted or irreversibly anonymised.

Under Khela BD's Privacy Policy, you have the following rights regarding your personal data. Contact us to exercise any of these rights.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to data portability: You can request your data in a structured, portable format.
• Right to Object: You may opt out of marketing communications or object to specific types of processing.
• Right to Restriction: You can restrict the processing of your data while any dispute is ongoing.

Khela BD follows the highest industry security standards to protect your data. A key part of our privacy policy is ensuring robust technical and organizational safeguards are in place.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced network firewalls and intrusion detection systems.
• Regular Audits: Regular audits conducted by independent third-party security experts.
• Restricted access: Only authorized personnel have access to your data.
• Data Backup: Regular backups to secure, encrypted servers.

Khela BD strictly does not provide services to anyone under 18. The collection of data from minors is strictly prohibited under our privacy policy.

• Age verification is mandatory at the time of registration.
• If any minor's data has been collected inadvertently, it will be deleted immediately.
• Parents with concerns are welcome to reach out to us at support@khelabd.biz.

Khela BD reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email or via an on-site notice.

• The date of any update will always be shown at the top of the page.
• Re-consent may be sought for major changes.
• Continued use of the site after any policy update will be considered acceptance of the revised terms.

We recommend checking this page periodically to stay up to date with our latest Privacy Policy.